CDS GUI Frankfurt Usability Testing

Brief of the new designer’s usability testing.

Usability Testing is a way to see how easy to use CDS UI is by testing it with real users. Users are asked to complete tasks, typically while they are being observed by a researcher (facilitator), to see where they encounter problems and experience confusion.

Facilitator: Sarah Abouzainah – Orange Labs Egypt

Duration: 60–90 minutes

Agenda:

Introduction
Pre-test questionnaire
Test tasks
Follow-up questions
Post-test questionnaire

Test Outputs:

Critical incidents
Usability issues
Other UX issues (usefulness, desirability, additional needs/requirements)
Recommend solutions
Key findings

Testing Tools:

Zoom for desktop (screen and face video recording)
Google Forms

Regarding the accessibility of CDS UI during the test, the participants don’t need a special environment. You will access the application through a regular web page that we will provide during the test session. Below are some guidelines for the setup and tools we require before the test.

Dedicated space for the test: Space should be located somewhere quiet, where you won’t be disturbed by other co-workers
Desktop or Laptop with enough power and high-speed connection. The machine should include a camera that has the privilege to capture face and audio
Zoom application installed for screen sharing and recording (including face recording). You should give Zoom the privilege for video and audio sharing
Access to Google Forms

Please consider having a comfy chair as well and you can bring your coffee to the session.

Our goal is to determine your satisfaction with CDS UI and how much it meets your expectations. We need to make sure everything works the way it was indented and to provide your (our users) a better user experience.

CDS Usability Testing Schedule

Organization	Contact	Role	Type of Users	Type of Interview	Duration
AT&T	KATZ, STEVEN sk1692@att.com	Self Service	New User	1X1	60/90 Minutes
AT&T	WILLIAMS, LYNN L lw2416@att.com	Self Service	New User	1X1	60/90 Minutes
AT&T	GABRIEL, THOMAS tg715w@att.com	Designer	New User	1X1	60/90 Minutes
AT&T	MURTHY, MEERA mm018u@att.com	Designer	New User	1X1	60/90 Minutes
AT&T	MALAKOV, YURIY ym9479@att.com	Self Service	Old User	1X1	60/90 Minutes

Bell Canada	Prathamesh Morde - prathamesh.morde@bell.ca	Self Service	New User	1X1	60/90 Minutes
Bell Canada	Jean Lamontagne - j.lamontagne@cgi.com	Self Service	New User	Focus Group	60/90 Minutes
Bell Canada	Jennifer Lima - jennifer.lima@bell.ca	Self Service	New User	Focus Group	60/90 Minutes
Bell Canada	Gabriel Lupien-Angell - gabriel.lupienangell@amaris.com	Self Service	New User	Focus Group	60/90 Minutes
Bell Canada	Eric Fafolahan - eric.fafolahan@bell.ca	Self Service	New User	1X1	60/90 Minutes
Bell Canada	Olivier Bodard - olivier.bodard@cgi.com	Self Service	New User	Focus Group	60/90 Minutes
Bell Canada	Zhiyu Chen - chen.zhiyu@bell.ca	Self Service	New User	Focus Group	60/90 Minutes
Bell Canada	Manpreet Kaur - kaurman@amdocs.com	Designer/Network Engineer	New User	Focus Group	60/90 Minutes
Bell Canada	Dusan Rozman - Dusan.Rozman@amdocs.com	Designer/Network Engineer	New User	1X1	60/90 Minutes
Bell Canada	Vijay Mishra - Vijay.Mishra@Amdocs.com	Designer/Network Engineer	New User	Focus Group	60/90 Minutes
Bell Canada	Giancarlo Godoy - Giancarlo.Godoy@amdocs.com	Designer/Network Engineer	New User	1X1	60/90 Minutes

Dutch Telcom	Andreas-Geissler@telekom.de	Self Service	Old User	1X1	60/90 Minutes
Dutch Telcom	Lena à PeukerL@telekom.de	Designer	New user	1X1	60/90 Minutes
Dutch Telcom	Steve à s.liu@t-systems.com	Designer	New user	1X1	60/90 Minutes
Dutch Telcom	Marek.Szwalkiewicz@external.t-mobile.pl	Self Service	New user	1X1	60/90 Minutes

Italy Telcom	Malinconico Aniello Paolo a.malinconico@reply.it	Self Service	Old User	1X1	60/90 Minutes
Italy Telcom	TIM PERSON (to be provided)	Designer	New User	1X1	60/90 Minutes

Orange	abdelmuhaimen.seaudi@orange.com	Self Service	Old user	1X1	60/90 Minutes
Orange	TBD				60/90 Minutes
Orange	TBD				60/90 Minutes